Saunum Heater Stones
Sauna Heater Stones, Rounded Olivine, 5-10cm, 33lbs
By Saunum
SKU: 6418530920714
Description:
Saunum sauna stones are manufactured from the best olivine diabase raw stone, creating the most enjoyable high-quality sauna experience.
Features:
- High-quality olivine diabase raw stone
- Rounded, pre-washed, and ready to use
- Durable with high-heat capacity
- Stones range from 2" to 4" (5-10 cm)
Package Contents:
- 33 lb Box of 2" - 4" (5-10 cm) Sauna Stones
Specifications:
Model |
Stones 5-10 |
Construction Material |
Granite |
Stone Dimensions |
2" - 4" (5-10 cm) |
Stone Weight Per Bag |
33 lbs |
Thank you for choosing GardensGenie. We are committed to delivering your orders efficiently and on time. Below are the details regarding our shipping processes and policies:
Shipping cost:
We charge a flat fee of $15 for all orders below $200. Free shipping to the USA for orders totaling over $200 (with some supplier exceptions applying e.g. SaunaLife, Taverns To Go). In such exception cases, this will be highlighted on the product pages and delivery fees will be calculated at checkout. For all orders under $200, a flat shipping fee of $15 will apply.
Order cut off time:
6:00PM Monday - Friday (GMT-05:00) Eastern Standard Time (New York)
Order Processing Time
Orders are processed within 1-2 business days.
Order transit time:
Your order will arrive within 4-7 business days. Please note, for custom orders or made-to-order products, manufacturing lead times before transit vary and can take up to 6 weeks or so. In such cases, lead time estimates (as provided by our manufacturers) are indicated on the relevant product pages.
Shipping Methods
Most orders are shipped via our third-party freight carriers using 18-wheeler trucks. For items requiring freight shipping, you will be contacted to arrange a curbside delivery appointment. It is essential to provide a correct phone number at checkout to facilitate this process.
Order Confirmation and Tracking
Upon placing your order, you will receive a confirmation email. This email confirms that your order has been received in our system and your payment method has been approved.
You will receive a shipment notification as soon as your order is dispatched within 1-2 business days, complete with a tracking number and tracking link to monitor its progress.
Can I change my address?
If you need to change the shipping address for your order, please contact us within 24 hours of placing your order.
Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
Damages and issues:
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you. We will provide return shipping for you if it arrives damaged or incorrect.
Contact
We value your trust and strive to ensure that every aspect of your shipping experience meets our high standards. If you have any questions or need further assistance, please do not hesitate to contact our customer service team!
Company name: GardensGenie
Phone: +1(888)8992931
Email: support@gardensgenie.com
Address: 1603 Capitol Ave, Cheyenne, Wyoming, 82001.
We strive diligently to ensure that we provide the most competitive prices online. If you happen to find a lower price offered by another online store, simply inform us, and we'll gladly beat that price without hesitation. Our goal is to instill confidence in you, knowing that you're receiving the best possible price for the product you're purchasing.
However, please be aware of the following restrictions associated with our 100% Price Match Guarantee:
Promotional offers such as rebates and buy one, get one free deals are not eligible.
The competitor's website cannot be a discount or auction site (e.g., eBay, etc.).
The competitor must be an authorized retailer of the item you've purchased.
The Price Match Guarantee encompasses the item price, sales tax, and shipping charges.
Price matches do not apply to exchange orders or replacements.
Please be advised that certain exclusions may apply.
30-Day Easy Free Returns
At GardensGenie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.
Return Policy Details:
Return Window: You can return items within 30 days of receiving your order.
Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.
How to Return an Item:
Contact Customer Service: Reach out to our customer service team at support@gardensgenie.com to initiate your return. Provide your order number and the reason for the return.
Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.
Shipping Label:We will provide you with a prepaid return shipping label. Print the label and attach it to the package.
Ship the Package:Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.
Refund Process:
Inspection:Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
Refund:After inspection, we will process your refund. It may take 5 to 7 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.
Exchanges:
If you would like to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you with the exchange process, ensuring you receive the correct item promptly.
Non-Returnable Items:
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.
Customer Service: 24/7-
Phone: +1(888)8992931
Email: support@gardensgenie.com
Address: 1603 Capitol Ave, Cheyenne, Wyoming, 82001, United States