FAQ's
How long will it take for my order to ship? When can I expect to receive it?
The shipping time for your order depends on the brand. Orders may be shipped out the same business day or within 1-2 days. In rare cases, shipment may be delayed due to unforeseen circumstances. Typically, your order will arrive within 5-8 business days.
We ensure the fastest processing and shipping times, along with responsive customer service, guaranteed.
Which payment methods do you accept?
We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay).
What is your return policy?
We offer a 30 Day Money Back Guarantee on all items. Please refer to our 30-Day Return Policy at the bottom of the page for details.
What is your cancellation policy?
You can cancel any order for a 100% refund before it has shipped out. For custom or made-to-order products, the order can be cancelled before the manufacturing process has started. Please notify us immediately at support@gardensgenie.com if you wish to cancel your order. Once the order has been shipped, it is subject to our 30-Day Return Policy.
What if my product is damaged?
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you. We will provide return shipping for you if it arrives damaged or incorrect. If your item(s) arrive damaged, please send photos to support@gardensgenie.com.
If you are unable to inspect the package at delivery but suspect damage, please write "suspect damage" on the delivery receipt.
How do I place an order?
To place an order online, click "Add To Cart" on your desired product and proceed to checkout. Enter your shipping and billing details and complete checkout.
To place orders by phone, call us at +1(888) 8992931. You will receive immediate order confirmation, and we will begin processing your order promptly.
How do I know when my order will ship?
Upon placing your order, you will receive a confirmation email. This email confirms that your order has been received in our system and your payment method has been approved.
You will receive a shipment notification as soon as your order is dispatched within 1-2 business days, complete with a tracking number and tracking link to monitor its progress.
Will I receive an order confirmation via email?
Yes, an order confirmation email will be sent to the email address provided with each order submission. We recommend saving this email for your records. Please ensure your email address is entered correctly to ensure receipt of the order confirmation.
Do you charge sales tax?
We are located in Wyoming and only charge sales tax if the order is being shipped within Wyoming, potentially saving you significant costs compared to other vendors.
Can I change my order?
If you need to change the shipping address for your order, please contact us within 24 hours of placing your order on +1(888)8992931 or email support@gardensgenie.com.
Orders can only be modified before shipping.
For custom-made or made-to-order products, orders can only be modified before the product has started manufacturing process.
Customer Service: 24/7-
Phone: +1(888)8992931
Email: support@gardensgenie.com
Address: 1603 Capitol Avenue, Cheyenne WY 82001, United States
